Contact Us
The information below will help you find the right contact details for your enquiry.
| Claims |
If you need to make a claim, we require notification within 24 hours of discovering your identity may have been used for fraudulent purposes.
Please call the Identity Theft Helpline Freephone 0800 013 9950 From 08:00 to 20:00 weekdays and 10:00 to 16:30 Saturdays.
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| Customer Service |
| Telephone |
From 8:30 to 17:30 on weekdays, Freephone 0800 519 9911 |
| By Writing |
Customer Service, 200 Broomielaw, Glasgow, G1 4RU. |
| By e-mail |
cust.servuk@ace-ina.com |
| Feedback |
If you feel we have done something well or that we could do better, we welcome your feedback |
If you want to make a formal complaint, we operate a comprehensive Complaints Procedure.
If you are unsure who to call, our Customer Service team will help you direct your enquiry.