Security


Feel comfortable when you buy on-line

Most of us feel comfortable about giving our credit or debit card details to a shop assistant or waiter or even over the ‘phone - even though there’s an inherent risk and we are trusting someone we may not know. Using your card over the internet can actually offer some security advantages compared with these "real world" situations.

On-line security means that:

  • information or data supplied by you cannot be viewed, even if it is intercepted
  • the information you receive or provide cannot be altered
  • the company who owns & operates the website is who it says it is

Security on this site

Whenever we ask you for personal information, we do so within a Secure Socket Layer (SSL) - an industry-standard security technology which encrypts details sent between your PC and our website. SSL protects information over the internet and ensures it cannot be tampered with. To benefit from this technology you need to use an SSL-capable browser . Browsers which will activate SSL automatically include the latest and more recent versions of Netscape and Microsoft's Internet Explorer.

We recommend that you do not send us personal details via email; whilst the vast majority of emails are not intercepted, there is a risk that your data could be visible to third parties.

We are who we say we are

You can’t see the people or company you are dealing with online - as you can when you visit a shop or office. An SSL digital certificate allows you to authenticate the website and confirm its ownership.

If a web site has a valid digital certificate, as this web site does, you can check it and verify the:/p>

  • domain for which the certificate was issued
  • owner (who is also the organisation with the right to use the domain) and their physical location
  • period during which the certificate is valid

Agents, affiliates and service providers

Companies that supply support services or act as our agents or affiliates must conform to our security principles and have a similar level of security.

Responsibility for security

The person responsible for security matters is Jonathan Wells, our e-Commerce Operations Manager. If you have any questions or concerns regarding our security policy Jonathan can be contacted by email at Jonathan.Wells@acegroup.com or, by ‘phoning 01293 725801 between 09.00 and 17.00 on weekdays